AP/Seth Wenig
J.Crew CEO Mickey Drexler says one huge mistake sent the company’s sales into a yearslong decline.
J.Crew chief executive and chairman Mickey Drexler is leaving his position as CEO after 15 years in the role.
Drexler will be succeeded by West Elm CEO Jim Brett, the company announced Monday. Drexler will remain chairman of the company.
J.Crew’s sales have been plunging for years.
Last year, the retailer’s total sales fell 6%, to $2 billion, and same-store sales dropped 8% after decreasing 10% the year before. The company has more than $2 billion in debt and less than $150 million in cash.
J.Crew also recently replaced its longtime creative director, Jenna Lyons.
In a recent interview with The Wall Street Journal, Drexler said the retailer’s biggest mistake over the last several years is that it jacked up its prices at a time when customers were increasingly cost-conscious.
“We gave a perception of being a higher-priced company than we were — in our catalog, online, and in our general presentation,” Drexler told The Journal. “Very big mistake.”
At the height of the Great Recession in 2008, J.Crew unveiled a higher-priced line, called J.Crew Collection.
The line, spearheaded by Jenna Lyons, at the time the head designer, debuted with a store on Madison Avenue in New York City. It featured items such as a $3,000 jacket “with French sequins in various shades of tortoiseshell hand-sewn into silk chiffon,” the now defunct magazine Portfolio wrote at the time.
The higher prices alienated customers when they were strapped for cash and increasingly shopping at discount stores.
“We became a little too elitist in our attitude,” Drexler told The Journal.
J. Crew
In December, J.Crew was selling several of its Collection items at staggering discounts of up to 70% off. The website now features a pared-down selection of Collection items, many of which are under $200.
Drexler has also attributed the company’s losses to numerous fashion misses.
Drexler is now trying to turn the business around by putting an emphasis on lowering prices and becoming a more “approachable” brand, he said.
“We’re getting back to being who we are — much more comfortable, approachable, democratic, and friendly,” he told The Journal.
Read more stories on Business Insider, Malaysian edition of the world’s fastest-growing business and technology news website.
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